The role of emotional intelligence in effective management

Abstract

In today’s business world, technical skills are no longer enough to be a successful manager. Businesses are increasingly discovering that leadership demands emotional intelligence (EI) - the ability to perceive, manage, and influence emotions. Emotionally intelligent managers build healthier workplace relationships, improve team performance, and foster organizational success (Mayer et al., 2016). This article explains how to apply emotional intelligence to management, its essential components, and how it optimises leadership.