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http://elar.tsatu.edu.ua/handle/123456789/13762| Title: | Welcoming guests as a crucial part of good hospitality service |
| Authors: | Kiurcheva, Yu. S. |
| Keywords: | hotel employee;hotel staff;follow the rules of etiquette |
| Issue Date: | 2020 |
| Publisher: | ТДАТУ |
| Series/Report no.: | Матеріали VIII Всеукраїнської науково-технічної конференції магістрантів і студентів ТДАТУ за підсумками наукових досліджень 2020 року. Кафедра іноземної мови;С. 58-59 |
| Abstract: | The hotel staff must demonstrate a positive attitude towards the client: show respect, conduct a polite conversation, in a friendly tone, without raising his voice, not show his displeasure, maintain restraint with absurd or aggressive clients, and demonstrate that they are concerned about his problem. |
| URI: | http://elar.tsatu.edu.ua/handle/123456789/13762 |
| Appears in Collections: | Публікації студентів |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Kiurcheva Yu. 2020.pdf | 81.2 kB | Adobe PDF |  View/Open |
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